Terms of Service

01The parties

"Noqta" is the trading name under which the platform is provided. "We" refers to the entity operating the platform, and "you" refers to the business subscribing to the service and those authorised to act on its behalf.

Note on the legal entity: the operating entity's formal particulars — its legal name, registration number and registered address — will be stated here once registration is complete. This document may not be relied on as confirmation that a registration exists which has not yet been completed.

02What we provide

Noqta is an operating and analytics platform for restaurants, comprising point of sale, order, menu and kitchen management, a loyalty programme, analytical reporting, and an agent that answers your questions over WhatsApp.

• We will use reasonable efforts to keep the platform available at all times, excluding scheduled maintenance, of which we will give you advance notice.
• We provide support during business days over WhatsApp and email.
• We may add or change features. If we remove a material feature you depend on, we will give you at least thirty days' notice.
• The platform is a decision aid. Its analysis and recommendations are not accounting, legal or tax advice, and the commercial decision remains yours.

03Your account and your responsibilities

• You are responsible for the accuracy of the data you enter, for the confidentiality of your credentials, and for all activity under your account.
• You are responsible for granting and promptly revoking staff permissions, particularly when someone leaves.
• You are responsible for the lawfulness of the data you upload, and for obtaining any consents required from your customers or staff before entering their data.
• You will use the platform in accordance with the Acceptable Use Policy and with the laws that apply to you.
• You will notify us promptly of any unauthorised use of your account that you become aware of.

04Pricing and billing

• The subscription is ₪600 per month for the first location, and ₪300 per month for each additional location.
• Annual subscription is ₪6,000 for the first location, equivalent to two months free.
• There is no activation fee, no commission on your sales, and no minimum contract term.
• Prices exclude any applicable taxes, which will be added where due.
• We commit to holding your subscription price for three years from its start date. The hold does not extend to new services launched later outside your plan.
• Invoices are issued in advance at the start of each cycle and are payable within fourteen days.

If payment is late we will notify you and allow fourteen days. If it remains outstanding after that, we may suspend access to the platform; your data remains stored and available for export throughout any suspension.

05The guarantees

These are enforceable contractual commitments, not marketing promises.

• Setup guarantee: if we have not completed integration and setup within seven business days of your providing what we need from you, no charge arises for your first month.
• Value guarantee: if within thirty days of your first weekly brief you tell us the platform has not given you an insight you did not already have, we refund a full month.
• Exit guarantee: you may terminate at any time on notice before the end of the current cycle, with no penalty and no obstructive process.

06Ownership of data

Your restaurant's data is yours. We claim no ownership of it, use it for nothing other than providing the service to you, and never share it with other restaurants.

• You may export your data at any time in a machine-readable format.
• On termination your data remains available for export for thirty days, then is deleted or anonymised within ninety days.
• We may use fully aggregated and anonymised data — data that cannot be attributed to you or to any restaurant — to improve the platform.
• Ownership of the platform itself, its software and its marks remains with us; a subscription grants you no right in them beyond the right to use the service.

07Availability and interruption

We make reasonable efforts to keep the platform available, but we do not warrant uninterrupted operation. Service may be interrupted by maintenance, a failure at an infrastructure provider, a connectivity outage, or a circumstance outside our reasonable control.

If the service is unavailable for a reason attributable to us for more than eight consecutive hours in a month, you are entitled on request to a pro-rata credit against that month's subscription.

08Limits of liability

The platform is provided as-is. Subject to the commitments in these terms, we do not warrant that analysis or recommendations will be free of error, nor that any particular commercial outcome will follow.

• We are not responsible for commercial decisions you take on the basis of the platform's output.
• We are not liable for indirect or consequential loss, including lost profit and lost opportunity.
• We are not liable for data loss arising from your acts or those of people you have authorised.
• In all cases our total liability to you for any claim will not exceed the amounts you actually paid in the twelve months preceding the event giving rise to it.

Nothing in this section limits liability for fraud, fraudulent misrepresentation or gross negligence, or in any case where the law does not permit liability to be excluded.

09Termination

• You may terminate at any time on notice before the end of the current cycle; termination takes effect at the end of that cycle.
• We may terminate on thirty days' notice, or immediately on a material breach of these terms or of the Acceptable Use Policy.
• Amounts paid for an elapsed period are not refundable, except as provided by the guarantees above.
• The provisions on data ownership, limits of liability and dispute resolution survive termination.

10Changes to these terms

We may amend these terms. We will notify you of any material amendment at least thirty days before it takes effect. If you do not accept it, you may terminate before it takes effect with no consequence, and we will refund the unused portion of your term.

11Governing law and disputes

These terms are governed by the law in force in Palestine. On a dispute arising, both parties will attempt to resolve it amicably within thirty days of written notice before referring it to the competent courts.